At Poshbro, we are committed to providing you with the best shopping experience. Below are answers to some frequently asked questions. If you need further assistance, feel free to reach out to us!

Frequently Asked Questions:

1. What payment methods do you accept?

   • We accept major credit cards, PayPal, and other secure payment options.

2. Can I pay in installments?

   • Yes, you can pay in installments using Shop Pay. Enjoy flexible payments with ease!

3. Do you offer international shipping?

   • Yes, Poshbro ships globally! However, we do not ship to African countries or Brazil due to unreliable delivery times. If you find that you are unable to order from your country, feel free to send us a friendly email, and we will look into it!

4. Are the luxury brands you sell authentic?

   • Yes, they are! We guarantee 100% authenticity on all luxury brands we offer.

5. Where are your products shipped from?

   • All of our products are shipped directly from Italy, ensuring authentic luxury fashion delivered to your doorstep.

6. Do you offer product sizes?

   • Yes, we do! Product sizes can be found in the product description on all product pages in our store, listed as "Clothing Sizes."

7. How often are new products included in the store?

   • Our store is regularly updated with new products, new brands, discounts, and more. Check back frequently to discover the latest in luxury fashion!

8. Do you offer gift cards?

   • Yes, we offer gift cards that are perfect for any occasion. Shop our Gift Cards and give the gift of luxury!

9. Who owns Poshbro?

   • Poshbro is proudly owned by Stuffgoodies LLC.

10. Who has designed Poshbro?

    • This online store was designed by JFK Løvlien, Entrepreneur, Shopify Partner, Debutify Partner & Store Builder! The store uses the Debutify theme.

11. How can I track my order?

    • After your order is shipped, you'll receive a confirmation email with a tracking number.
    • You can also track your order by logging into your account on our website.

12. What is your return policy?

    • We offer a 15-day return policy. If you're not satisfied, return your purchase within 15 days of delivery.
    • Visit our Return Policy page for more details.

13. How do I initiate a return?

    • Log into your account, select your order, and follow the prompts to request a return.
    • Further instructions will be sent via email.

14. Can I change or cancel my order?

    • If you need to make changes or cancel, contact us as soon as possible.
    • Please note that once an order is processed, changes may not be possible.

15. How long does it take for you to respond to chat requests?

    • We usually respond within minutes. However, please note that we ban anyone who tries to use the chat to sell us things. The same applies to rude behavior or occupying space needed for other customers.
    • We expect customers to have a legitimate question or genuine interest in our services and products. Nonsense will not be tolerated.

16. How do I contact customer support?

    • Reach us via email at: contact@poshbro.com
    • Or use the live chat feature on our website for immediate assistance.

Thank you for shopping with Poshbro! Remember to subscribe to our newsletter for the latest updates on products, discounts, and more!

Best regards,
The Poshbro Team